2020 ADR Conference has ended
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Tuesday, March 17 • 12:45pm - 2:15pm
Breaking through the Contentious Moments: Listening for Needs SEATS AVAILABLE
Limited Capacity seats available

In the heat of the moment, we tend to resort to threats/demands to make sure we get what we feel we deserve, and the other party will do the same. The end result is that no one wins. In this workshop, participants will learn how to listen for the five universal needs underlying our demands. Listening and communicating through needs will develop empathy and transform the conversation from adversarial to a joint search for mutual gain.


Tuesday March 17, 2020 12:45pm - 2:15pm
Exhibit Hall D (EH D)