2020 ADR Conference
Attending this event?
Back To Schedule
Wednesday, March 17 • 9:45am - 11:15am
Breaking through the Contentious Moments: Listening for Needs SEATS AVAILABLE
Limited Capacity seats available

In the heat of the moment, we tend to resort to threats/demands to make sure we get what we feel we deserve, and the other party will do the same. The end result is that no one wins. In this workshop, participants will learn how to listen for the five universal needs underlying our demands. Listening and communicating through needs will develop empathy and transform the conversation from adversarial to a joint search for mutual gain.


Wednesday March 17, 2021 9:45am - 11:15am PDT
Exhibit Hall D (EH D)