2020 ADR Conference has ended
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Monday, March 16 • 8:45am - 10:00am
Keynote: The Art and Science of an Apology: Understanding How the Best Person, at the Best Time, in The Best Way Creates All the Difference
The opening plenary will explore the many types of apologies (including full, partial, rapport, ritual, cohesion, dispersion, and transactional) as well as the effect of timing, delivery, location, and sincerity. With a more complete understanding of the intricacies of an apology, we can create more successful communication by giving and receiving apologies in a way that is more mindful and aware.


Monday March 16, 2020 8:45am - 10:00am